Place of Work: Hartley Wintney, Hampshire
Holidays: 23 days + bank holidays
Contract: Permanent, full time
Benefits: Company car or allowance, Pension Scheme (Auto Enrolment)
Start Date: ASAP
Role and Responsibilities
- Manage the delivery of commercial HVAC, refrigeration and FM service operations, including engineer rota’s, standby cover, daily and weekly scheduling, training and annual leave.
- Lead, motivate and manage engineers and subcontractors to ensure a responsive, professional and efficient service operation.
- Overall responsibility to engineers – ensuring they are up to date with training, certifications and competency requirements relevant to the work they undertake. Carry out regular site inspections and annual reviews.
- Oversee the day-to-day operation of the operations department, ensuring contractual, statutory/mandatory jobs are planned, scheduled, completed, reported accurately and followed up quickly.
- Provide technical support and guidance to engineers across service, maintenance, repairs and remedial works.
- Interpret technical requirements from engineers and clients to support the procurement of spare parts, repairs and remedial solutions.
- Manage small works projects across the HVAC+R industry from initial scope through to completion, ensuring quality, safety and client satisfaction.
- Coordinate labour, materials and subcontractor resources to maintain service efficiency and high standards of delivery.
- Oversee the accurate mobilisation of new service agreements, including preliminary site surveys, asset verification and service set-up activities.
- Build strong working relationships with key clients and regularly attend site meetings, supervise works, audit service delivery and oversee critical works when required.
- Prepare and present quotations, service updates, proposals, reports and correspondence clearly and professionally to both technical and non-technical stakeholders.
- Be commercially aware and produce realistic quotations for service, repairs, remedial works and small projects across HVAC+R operations.
- Maintain strong supplier and subcontractor relationships to support service performance, availability and value for money.
- Monitor departmental performance, workload and financial outcomes, reporting key updates and profitability to management.
- Manage Health & Safety responsibilities in line with company procedures, including compliance, toolbox talks, safe working practices, risk awareness, RAMS.
- Support the maintenance of company accreditations and quality standards, including ISO 9001 and other relevant compliance requirements.
If you have the following qualities and looking for a high level position where you can make a positive impact, then get in touch.
- Strong technical knowledge of commercial HVAC and refrigeration systems is essential.
- Industry experience within commercial HVAC, refrigeration or building services is essential.
- Previous experience in a service management, technical support or operational leadership role.
- A sound understanding of Health & Safety requirements, industry standards and current legislation.
- Ability to support engineers technically and communicate confidently with both technical and non-technical clients.
- Commercial awareness, with the ability to prepare quotations and assess remedial and repair requirements.
- Strong organisational skills, good time management and the ability to prioritise a varied workload.
- A proactive and professional approach, with strong communication skills, attention to detail and good IT literacy.
- A positive, optimistic attitude with the ability to motivate and develop a high-performing team.
- Relevant qualifications, together with the willingness and capability to learn new systems, standards and legislation.
- Full UK driving licence required.